Annual Review & Summary Financial Statements 2011

Connecting with customers

Annual review and summary financial statements 2011

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Our business at a glance

Read a high-level summary of the Group and our four principal business units.

£1,515m Adjusted Operating Profit (AOP) up 14%
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Key performance indicators

Read about our KPIs that we use to monitor the performance of the business.

+14.6% Return on Equity up 0.4 basis point
5p Dividend up 25%
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Case studies

Case Study

Helping customers make the most of their lives is something we have been doing for over 165 years. The following three case studies highlight how we offer financial solutions as well as being there for our customers when it really matters.

Read full case studies here

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E-communications

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